Author Topic: Survey / Poll CF anyone? Gamification anyone?  (Read 97 times)

IP_DAU77

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Survey / Poll CF anyone? Gamification anyone?
« on: February 25, 2017, 07:53:52 AM »

Q1 Has anyone setup a survey with CFE / Askozia?

Sample:
https://www.youtube.com/watch?v=Auum9FL3lds

Q2 How about gamification whilst waiting in a queue

Q: Choose a number between 0 and 500 / A: 500 / A: Too high
Q: Choose again / A: 250 / A: Too low
Q: Choose again / A300 / A: Too low
... (7 times total)
Start over

I`d be interested in your thoughts / ideas.

Best!

MIp

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Re: Survey / Poll CF anyone? Gamification anyone?
« Reply #1 on: March 06, 2017, 10:46:15 AM »
Hi,
first you have to create the callflow with your game and your queue in different CFs. If you have done this, you might use modules to check, if agents are available or not. By checking the queue you can jump to the other cf. in the Game you have to build some asterisk check to check of agents are still busy or not. Then you can decide if the caller should continue gaming or should be forwarded to the queue.
Using this construct will not show "waiting" callers in the wallboard
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